Important Information for Your Appointment

Please read the following information before your appointment.

Payment

Payment is by credit card only. Please make sure to bring your physical credit card with you.

Accepted cards:

JCB / Visa / Mastercard / Diners Club / American Express

Cancellation

If you need to cancel your appointment, please let me know at least one week in advance whenever possible.

Communication on the Day

If you have any important questions or requests regarding your hairstyle on the day of your appointment, please feel free to use a translation app to communicate with me.

I will also do my best to communicate with you in English as much as possible throughout your appointment.

About Your Perm Result

Everyone’s hair texture, condition, and head shape are different.

As mentioned in my initial DM, please understand that your final result may not look exactly the same as your reference photo. There may be some differences in the curl pattern, strength, or overall appearance depending on your individual hair characteristics.

Depending on your hair type, the perm may turn out looser or stronger than expected.

If the curls are stronger than expected, please don’t worry. Perms naturally become softer and looser over time.

If, after the service is completed, I determine that the perm has not worked successfully, I will always be honest with you about the result.

If the perm works but the curls are clearly too loose, you will only be charged 50% of the regular service price.

Ideally, I would like to arrange a complimentary touch-up appointment and try again. However, I understand that this is often difficult for international visitors because of their travel schedules.

If your schedule allows, I will of course be happy to arrange a touch-up appointment for you.

If the perm does not create any curls at all, you will only be charged for the haircut.

Although it is uncommon, there are some hair types that are naturally extremely resistant to perming. This can happen even with Japanese hair.

Please also understand that refunds are not available after payment has been completed.

Please Make Yourself Comfortable

Digital perms take several hours, so please relax and make yourself comfortable during the appointment.

Think of it a little like being on a long flight — you are welcome to watch something, sleep, eat, work, or simply relax while you wait.

We have an iPad with video streaming services available for you to use. Small wireless earphones are also available if you would like them.

Please don’t feel that you need to worry about me or sit formally throughout the appointment. Make yourself comfortable and relax.

About Communication

I usually enjoy talking about many different things with my clients.

Unfortunately, because my English vocabulary is still limited, I may not be able to have the same level of conversation with international clients that I can have in Japanese.

I hope you will forgive me for that.

I genuinely enjoy meeting people from different countries and cultures, and I have great respect for my international clients. I am always interested in learning more about different cultures, experiences, and perspectives.

Photos, Videos, Food & Drinks

Please feel free to take photos and videos inside the salon.

You are also welcome to bring your own food and drinks. I only ask that you avoid bringing food with a very strong smell.

We also have a drink menu available at the salon.

There are convenience stores and a Starbucks near the salon. Japanese convenience stores have many good options, including onigiri (rice balls), bread, snacks, and desserts.

If you would like something a little more special, I also recommend visiting the food halls in the basement levels of the Mitsukoshi and Matsuya department stores in Ginza. They have a wide variety of delicious Japanese food available for takeout.

Wi-Fi, Chargers & Companions

The salon provides free Wi-Fi and smartphone chargers.

You are also welcome to bring a companion with you into the treatment room.

If you plan to bring someone with you, please let me know in advance.

On weekdays, it is usually possible to reserve the treatment room exclusively for you. On weekends, a private treatment room may also be available depending on the salon schedule.

Please reply once you have read and understood the information above.

If you have any questions or concerns before your appointment, please feel free to ask.

I look forward to welcoming you to the salon.